Privacy Policy

Last updated: 09/05/2026

Quink Lab respects your privacy and is committed to protecting the personal information of students, parents, guardians and website visitors.

This Privacy Policy explains how Quink Lab collects, uses, stores and handles personal information through this website and through our coaching enquiry, application and communication processes.

1. Who we are

Quink Lab provides structured online senior mathematics coaching for students, with a focus on Mathematical Methods, Specialist Mathematics, exam performance, problem-solving and clear mathematical communication.

Quink Lab is Gold Coast-based and provides online coaching across Queensland.

Website: www.quinklab.com.au
Email: chris@quinklab.com.au
Phone: 0409 575 590

2. What personal information we collect

Quink Lab may collect personal information when you visit the website, submit an enquiry, apply for coaching, communicate by email or phone, or participate in coaching services.

This may include:

parent or guardian name
student name
email address
phone number
student year level
school subject or course information
details about upcoming assessments or exams
academic goals, challenges and areas of concern
information submitted through enquiry or application forms
communication records, including emails or messages
website usage information collected through analytics, cookies or similar technologies

Where relevant to coaching, families may voluntarily provide information about a student’s learning needs, assessment preparation, school topics, results, goals or challenges. Quink Lab only asks for information that helps us respond to enquiries, assess coaching fit, provide coaching support, or communicate appropriately with parents, guardians and students.

3. How we collect personal information

We may collect personal information when you:

submit an enquiry or application form on the website
contact Quink Lab by email, phone or another communication method
provide information before or during coaching sessions
send questions, documents, assessment details or learning materials
interact with the website
subscribe to updates or resources, if this option is available

We may also collect limited technical information automatically through website tools, including your browser type, device type, pages visited, approximate location, referral source and interactions with website forms or pages.

4. Why we collect personal information

Quink Lab collects and uses personal information to:

respond to enquiries
assess whether coaching is a suitable fit
recommend an appropriate coaching option
provide online mathematics coaching
prepare for sessions
communicate with parents, guardians and students
provide session updates, reminders or follow-up information
manage scheduling, availability and administration
improve the website and enquiry process
maintain website security and prevent spam
comply with legal, professional or administrative obligations

Quink Lab’s primary website goal is to generate suitable coaching enquiries and applications. Information submitted through forms helps us understand the student’s needs, goals and suitability for the coaching program.

5. Student and parent/guardian information

Quink Lab works with senior school students and their families. Where a student is under 18, personal information should generally be provided by, or with the knowledge of, a parent or guardian.

Parents or guardians may be contacted about:

coaching suitability
session arrangements
student progress
assessment preparation
administration, fees or scheduling
important updates relevant to coaching

Quink Lab takes care to handle student-related information respectfully and only uses it for coaching, communication and administration purposes.

6. Website forms and enquiries

When you submit a form on the Quink Lab website, the information you provide may be used to respond to your enquiry, assess coaching fit, arrange a call or follow up about coaching availability.

Please avoid submitting highly sensitive personal information through website forms unless it is necessary for the enquiry. If more detailed information is needed, Quink Lab may request it through a more appropriate communication channel.

7. Cookies, analytics and website tools

The Quink Lab website may use cookies, analytics and security tools to understand website performance, improve user experience and protect the site from spam or misuse.

These tools may include services such as:

WordPress
Elementor
website form plugins
Google Analytics
Google Search Console
Cloudflare Turnstile or similar spam-prevention tools
email or communication tools used to respond to enquiries

These services may collect technical information such as IP address, device information, browser type, pages visited and form interaction data.

You can usually control or disable cookies through your browser settings. However, some website features may not work properly if cookies or scripts are disabled.

8. How we use and disclose personal information

Quink Lab does not sell personal information.

We may use or disclose personal information:

to provide coaching services
to respond to enquiries or applications
to communicate with parents, guardians or students
to manage website, email, forms, analytics or security systems
to trusted service providers who help operate the website or business
where required by law
where necessary to protect the safety, rights or legitimate interests of Quink Lab, students, families or others

Service providers may include website hosting providers, email services, analytics platforms, form tools, spam-protection tools or other business systems. These providers may store or process information in Australia or overseas.

9. Storage and security

Quink Lab takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include:

using secure website tools and hosting
limiting access to personal information
using password-protected systems
maintaining appropriate website security measures
keeping information only for as long as reasonably required

No online system can be guaranteed to be completely secure. If you believe your information has been accessed or handled incorrectly, please contact Quink Lab as soon as possible.

10. Accessing or correcting your information

You may contact Quink Lab to request access to personal information we hold about you or your child, or to ask that information be corrected if it is inaccurate, incomplete or out of date.

Requests can be made by email:

chris@quinklab.com.au

Quink Lab may need to verify your identity before providing access or making changes.

11. Retention of information

Quink Lab keeps personal information only for as long as reasonably needed for coaching, administration, legal, tax, communication or business record purposes.

Information that is no longer required may be deleted, de-identified or securely archived where appropriate.

12. Links to other websites

The Quink Lab website may contain links to external websites or third-party platforms. Quink Lab is not responsible for the privacy practices, content or security of external websites.

You should review the privacy policies of any external websites you visit.

13. Changes to this Privacy Policy

Quink Lab may update this Privacy Policy from time to time to reflect changes in the website, coaching services, technology, legal requirements or business practices.

The latest version will be published on this page with an updated date.

14. Contact

For privacy questions, correction requests or concerns about how your information has been handled, please contact:

Quink Lab
Gold Coast-based | Online coaching across Queensland
Email: chris@quinklab.com.au
Phone: 0409 575 590