Last updated: 09/05/2026
These Terms & Conditions apply to the use of the Quink Lab website and to coaching services provided by Quink Lab.
By using this website, submitting an enquiry or application, booking a coaching session, or participating in Quink Lab coaching, you agree to these Terms & Conditions.
Quink Lab provides structured online senior mathematics coaching for high school students, with a focus on Mathematical Methods, Specialist Mathematics, exam performance, problem-solving, structured working and clear mathematical communication.
Quink Lab is Gold Coast-based and provides online coaching across Queensland.
Website: www.quinklab.com.au
Email: chris@quinklab.com.au
Phone: 0409 575 590
Quink Lab provides online mathematics coaching for senior students, including but not limited to:
Quink Lab’s coaching is designed for motivated students who are willing to engage actively in the process. It is not intended as basic homework help, a last-minute fix, or a replacement for the student’s school course.
Submitting an enquiry or application does not guarantee acceptance into coaching.
Quink Lab may consider factors such as:
Quink Lab reserves the right to decline enquiries or applications where the service is not considered a suitable fit.
Quink Lab coaching is delivered online unless otherwise agreed in writing.
Students are responsible for having access to:
Technical issues on the student’s side may reduce the effectiveness of a session. If a student is unable to participate properly due to technical issues, the session may still be treated as delivered unless otherwise agreed.
Students may be asked to submit questions, topics, upcoming assessment details or areas of concern before a session.
To get the most value from coaching, students should:
Quink Lab coaching is most effective when students take ownership of their learning.
Where a student is under 18, a parent or guardian should be involved in the coaching arrangement.
Parents or guardians may be responsible for:
Quink Lab may communicate with parents or guardians about session arrangements, progress, concerns, assessment preparation, fees or other matters relevant to coaching.
Fees will be communicated before coaching begins or before a coaching package, term cycle or session is confirmed.
Payment terms may vary depending on the coaching arrangement and will be confirmed directly with the parent, guardian or responsible payer.
Unless otherwise agreed in writing:
All fees are in Australian dollars unless stated otherwise.
Quink Lab understands that students and families may occasionally need to reschedule.
Where possible, at least 24 hours’ notice should be provided for cancellations or rescheduling requests.
Unless otherwise agreed:
Cancellation terms are intended to protect reserved coaching time and maintain fairness for other students.
Nothing in these Terms & Conditions is intended to limit any rights you may have under Australian Consumer Law. The ACCC explains that consumers may be entitled to remedies where services do not meet consumer guarantees.
Students should join online sessions on time.
If a student is late, the session may still finish at the scheduled time. Extra time is not guaranteed.
If Quink Lab is delayed or needs to reschedule, reasonable efforts will be made to provide the full session time or arrange an alternative time.
Some coaching arrangements may include limited support between sessions, depending on the agreed coaching tier or arrangement.
Between-session support may include brief clarification, short responses, check-ins or feedback, as agreed.
Unless specifically included, between-session support does not include:
Response times may vary depending on availability, school term demand and the nature of the request.
Quink Lab aims to help students improve mathematical thinking, communication, problem-solving and exam performance.
However, results depend on many factors outside Quink Lab’s control, including:
Quink Lab does not guarantee any particular mark, grade, ATAR, ranking, university entry outcome or assessment result.
Any references to past results, student improvement or high achievement are examples only and should not be interpreted as a guarantee of future outcomes.
Students are expected to participate respectfully and honestly.
Quink Lab supports learning, understanding and independent mathematical development. It does not assist with cheating, plagiarism, academic misconduct or completing assessable work in a way that breaches school or QCAA requirements.
Quink Lab may help students understand concepts, practise relevant skills, improve communication, prepare for exams and reflect on feedback. However, students remain responsible for their own school submissions and assessment conduct.
Quink Lab reserves the right to stop providing coaching if a student or parent requests support that is inappropriate, dishonest or inconsistent with academic integrity.
Coaching notes, worked solutions, resources, explanations, templates, methods, frameworks and other materials provided by Quink Lab are for the personal educational use of the enrolled student only.
Unless written permission is provided, these materials must not be:
Quink Lab retains ownership of its original teaching methods, explanations, resources, frameworks, website content and other intellectual property.
Sessions must not be recorded by the student, parent, guardian or any other person unless prior written permission is given by Quink Lab.
If Quink Lab ever records a session for educational, review or administrative purposes, this will be discussed with the student and parent or guardian where appropriate.
Quink Lab may use third-party tools to deliver coaching, manage communication, store notes, process forms, or operate the website.
These may include video conferencing tools, online workspace tools, email, website forms, security tools, analytics tools and payment or invoicing systems.
Quink Lab is not responsible for interruptions, outages, data loss or technical issues caused by third-party platforms, internet providers or devices outside its reasonable control.
The content on the Quink Lab website is provided for general information only.
Website content should not be treated as personalised educational advice for a particular student unless provided directly through a coaching relationship.
Quink Lab may update, remove or change website content at any time.
To the maximum extent permitted by law, Quink Lab is not liable for indirect, incidental, special or consequential loss arising from the use of the website, participation in coaching, technical issues, missed sessions, academic outcomes or reliance on general website content.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
Where liability cannot be excluded, Quink Lab’s liability will be limited to the extent permitted by law.
Refunds will be considered in accordance with Australian Consumer Law and the specific circumstances of the coaching arrangement.
Refunds are not generally provided for:
Where Quink Lab is unable to provide an agreed service, or where a remedy is required under Australian Consumer Law, Quink Lab will work with the family to provide an appropriate solution.
Either party may end the coaching arrangement by providing reasonable notice.
Quink Lab may end or pause coaching if:
Any outstanding fees for completed sessions or services remain payable.
Quink Lab handles personal information in accordance with its Privacy Policy.
Please read the Privacy Policy here.
Quink Lab may update these Terms & Conditions from time to time.
The latest version will be published on this page with an updated date.
Continued use of the website, submission of an enquiry or participation in coaching after changes are published may indicate acceptance of the updated terms.
These Terms & Conditions are governed by the laws of Queensland, Australia.
For questions about these Terms & Conditions, please contact:
Quink Lab
Gold Coast-based | Online coaching across Queensland
Email: chris@quinklab.com.au
Phone: 0409 575 590
